Support Center

Get help with your fitness journey - we're here 24/7 to support you

How Can We Help You?

Choose a category to find the answers you need

Workout & Training

Get help with workout schedules, exercise routines, and training programs

  • Creating custom workouts
  • Tracking progress
  • Exercise tutorials

Diet & Nutrition

Learn about diet plans, nutrition tracking, and meal planning

  • Custom diet plans
  • Calorie tracking
  • Nutrition goals

Subscriptions & Billing

Manage your subscription, payments, and billing information

  • Subscription plans
  • Payment methods
  • Billing issues

Gym Management

For gym owners and administrators managing members and facilities

  • Member management
  • Equipment tracking
  • Access control

Mobile App

Technical support for the PulzBurn mobile application

  • App installation
  • Login issues
  • Troubleshooting

Account & Profile

Manage your account settings, profile, and personal information

  • Profile setup
  • Password reset
  • Privacy settings

Frequently Asked Questions

Quick answers to common questions

How do I cancel my PulzBurn subscription?

You can cancel your subscription anytime through the PulzBurn mobile app. Go to Settings > Subscription > Cancel Subscription. You'll continue to have access until your current billing period ends.

Can I create custom workout plans?

Yes! PulzBurn allows you to create fully customized workout plans. You can add exercises, set reps and weights, schedule workouts, and track your progress. Premium subscribers get access to advanced customization features.

How does gym access control work?

Gym owners can use PulzBurn's QR code system for member check-ins. Members scan their unique QR code at the gym entrance, and only active subscribers are granted access. This helps automate facility management and prevents unauthorized usage.

What's included in the premium subscription?

Premium subscribers get unlimited custom workouts, personalized diet plans, progress analytics, direct trainer chat, gym equipment reservations, and priority customer support. You also get access to exclusive workout content and nutrition guides.

Is my health data secure?

Absolutely. PulzBurn uses bank-level encryption to protect your health and fitness data. We never share your personal information with third parties, and you have full control over your data privacy settings in the app.

Video Tutorials

Step-by-step guides to get you started

Getting Started with PulzBurn

Learn the basics of setting up your profile and creating your first workout plan.

5 min Beginner
Creating Custom Diet Plans

Step-by-step guide to building personalized nutrition plans for your fitness goals.

8 min Intermediate
Gym Management Features

For gym owners: How to manage members, track equipment, and process payments.

12 min Advanced

Still Need Help?

Our support team is ready to assist you

Live Chat

Chat with our support team directly in the app

Available 24/7
Email Support

support@pulzburn.com

Response within 2 hours
Phone Support

+94 70 777 7644

24H/7 Available
Help Center

Browse our knowledge base

Articles